If you’ve received a confirmation email for tickets you’ve never purchased, it’s very likely that your Ticketmaster account got hacked.
You can try logging in to cancel them. But chances are whoever breached your account has already changed the password.
In this article, we’ll help you minimize the damage and prevent it from happening ever again. Let’s roll!
Contents
What to do if your Ticketmaster account gets hacked?
If you’ve lost access to your profile, it’s crucial to act quickly. The first thing you should try is resetting your password.
You can do this by clicking the Forgot Password? button just under the Sign In box.
Ticketmaster will then send a code to your email address to reset your password. By doing so, you’ll log out anyone who has previously managed to get into your account.
The email should arrive instantly, but can sometimes take up to 30 minutes. If you can’t find it in your inbox, check your spam folder just in case.
Unfortunately, it’s possible the intruder has already changed the email address and phone number associated with the account. In that case, resetting the password won’t work and you’ll remain locked out.
It’s best to turn to customer support and ask for help. Its representatives are available Monday through Sunday from 9 a.m.-12 a.m. Eastern time zone.
Still, the entire process may take a while because they’ll have to ensure you’re the actual account owner.
How to protect your Ticketmaster account?
Here are some simple actions to ensure no one but you can access your profile:
Use a strong password
Your password is your first line of defense against intruders.
Ticketmaster requires at least eight characters and a combination of numbers and letters. But you may also want to add uppercase letters and special characters into the mix for extra security.
Here are a few examples of a good password:
- sRZ5\yQAhpLAV;k3
- %ZWF+x.*5Wge=2CU
- Ba5EsF%!6FY4qaU_
Combinations like this are impossible to guess and very hard to brute-force.
Additionally, you should never reuse your passwords. 52% of all internet users still do it and risk having multiple accounts compromised.
If you’re struggling to create or remember all your credentials, consider using a password manager. Your accounts are three times less likely to get hacked when there’s a vault assisting you.
Keep your software up-to-date
Simply installing an antivirus won’t automatically secure your accounts. You’ll need to regularly update it, as malicious users keep coming up with new ways to attack.
Luckily, most security programs will immediately let you know about available updates. From there, you’ll only have to follow the suggested steps to install it.
Furthermore, your OS will also benefit from the latest security patches.
Monitor your Ticketmaster account for unusual activity
If someone has hacked your account, they’ll probably use it to buy tickets. Depending on how often you use the service, this can easily go unnoticed.
Fortunately, Ticketmaster stores information for your events in the past 90 days.
So, you should occasionally check for any purchases you don’t recall. Even if there are no obvious signs of a breach, looking at previous events will give you peace of mind.
Conclusion
If your Ticketmaster account gets hacked, it’s important to act quickly. The last thing you want to happen is for the attacker to get their hands on your connected credit card.
You should reset your password at the first sign of danger.
However, it’s best to prevent any breaches in the first place. A strong password and basic cybersecurity knowledge will keep all intruders at bay.
